Wellness Associate - Men's Section

The Wellness Associate is a high-touch, hospitality-focused role responsible for optimizing the guest experience, ensuring operational excellence, and promoting additional services. You serve as the floor manager, blending guest relations with operational oversight.

Requirements

• High attention to detail and a proactive, dedicated work ethic
  
• Previous experience in hospitality, spa, or customer service environment.
  
• Strong interpersonal skills with the ability to build rapport quickly.
  
• Demonstrated passion for wellness, health, and recovery.
  

Responsibilities

• Hospitality & Service: Proactively engage with guests in the common and transitional areas to answer questions, provide guidance on contrast therapy cycling, and ensure comfort.
  
• Service Add-Ons: Offer and encourage guests to try additional services, retail products (like electrolytes), and new membership promotions.
  
• Operational Oversight: Regularly patrol the Men's side to ensure all areas are properly stocked, clean, and functioning; delegate immediate cleaning/stocking needs to the Service Associate.
  
• Equipment Check: Conduct routine checks of sauna temperature, cold plunge water levels, and overall equipment function; report maintenance needs immediately.
  
• Safety Management: Oversee the guest environment to ensure adherence to House Rules and safety guidelines, managing non-critical situations with tact and professionalism.

*Due to the requirements of the job, specifically attending to facilities where guests are changing and bathing, this position requires a male attendant for the Men's area (Bona Fide Occupational Qualification)

Ready to join the Fire & Ice team? Send your resume and a short introduction to jobs@fireiceco.com.